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Starbucks to Roll Out Microsoft Azure OpenAI Assistant for Baristas

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Starbucks to Roll Out Microsoft Azure OpenAI Assistant for Baristas

Introduction to Starbucks’ New AI Assistant

A Starbucks store is shown in Encinitas, California, on Feb. 24, 2025. Starbucks plans to roll out a generative artificial intelligence assistant created with Microsoft Azure’s OpenAI platform to 35 locations this month as part of its strategy to simplify baristas’ jobs and speed up service in its cafes.

The Technology Behind Green Dot Assist

The coffee chain showed off the new technology to more than 14,000 North American store managers at its Leadership Experience in Las Vegas on Tuesday. A broad launch of the "Green Dot Assist" platform across the U.S. and Canada is slated for the company’s fiscal 2026, which starts in the fall. The three-day event comes as Starbucks pushes to revive its sluggish U.S. sales and "get back to Starbucks," as CEO Brian Niccol has described the effort since he took the role last year. Niccol’s priorities include slashing service times to four minutes per order. Quick, accurate answers to barista questions could help achieve that goal.

How Green Dot Assist Works

Instead of flipping through manuals or accessing Starbucks’ intranet, baristas will be able to use a tablet behind the counter equipped with Green Dot Assist to get answers to a range of questions, from how to make an iced shaken espresso to troubleshooting equipment errors. Baristas can either type or verbally ask their queries in conversational language. "It’s just another example of how innovation technology is coming into service of our partners and making sure that we’re doing all we can to simplify the operations, make their jobs just a little bit easier, maybe a little bit more fun, so that they can do what they do best," Starbucks Chief Technology Officer Deb Hall Lefevre told CNBC.

Future Plans for Green Dot Assist

As the AI assistant evolves, Starbucks has even bigger plans for its next generation. Those ideas include automatically creating a ticket with IT for equipment issues or generating suggestions for a substitute when a barista calls out of work, according to Lefevre. Starbucks is expanding its relationship with Microsoft about a year after the tech giant’s CEO Satya Nadella stepped down from Starbucks’ board of directors.

Industry Trends and Challenges

Since OpenAI launched ChatGPT in late 2022, companies have been trying to implement generative AI in their own operations, envisioning the AI hype can cut expenses and maybe even boost their stock prices. Walmart and JPMorgan Chase are among the corporate giants that have rolled out AI assistants for their workforce. But chatbots aren’t always a perfect solution. They can sometimes provide inaccurate answers, known as "hallucinations," which could mean another headache instead of an easy resolution. Lefevre said the company’s partnership with Microsoft includes a grounding engine that ensures the accuracy of the information provided.

Other Restaurant Companies’ AI Initiatives

Other restaurant companies have also been looking to AI to simplify their restaurant workers’ jobs and improve operations. For example, Yum Brands has partnered with Nvidia to roll out AI order-taking, Nvidia-powered computer vision and restaurant performance assessments fueled by AI. But AI agreements haven’t always been successful. McDonald’s ended its partnership with IBM after its test of AI drive-thru order-taking didn’t meet expectations.

New Technology on Display

Other new technology on display at the Leadership Experience includes the latest generation of Starbucks’ Mastrena espresso machines and a more intuitive point-of-sale system. Lefevre said tenured baristas have been learning to use the new POS in as little as an hour. Plus, the technology can offer personalized recommendations and loyal customers’ repeat orders, helping Starbucks achieve the personalized touch it’s looking to bring back to its cafes.

Conclusion

In conclusion, Starbucks’ new AI assistant, Green Dot Assist, is a significant step towards simplifying baristas’ jobs and improving customer service. With its ability to provide quick and accurate answers to barista questions, it has the potential to reduce service times and improve the overall customer experience. As the technology continues to evolve, it will be interesting to see how it impacts the company’s operations and customer satisfaction.

FAQs

Q: What is Green Dot Assist?
A: Green Dot Assist is a generative artificial intelligence assistant created by Starbucks with Microsoft Azure’s OpenAI platform to simplify baristas’ jobs and speed up service in its cafes.
Q: How does Green Dot Assist work?
A: Baristas can use a tablet behind the counter to ask questions in conversational language, and the AI assistant will provide quick and accurate answers.
Q: What are the future plans for Green Dot Assist?
A: Starbucks plans to launch the platform across the U.S. and Canada in its fiscal 2026 and is exploring additional features such as automatically creating IT tickets and generating substitute suggestions.
Q: How does Green Dot Assist ensure accuracy?
A: The company’s partnership with Microsoft includes a grounding engine that ensures the accuracy of the information provided.
Q: Are other restaurant companies using AI?
A: Yes, companies such as Yum Brands and Walmart are using AI to simplify their operations and improve customer service.

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Global Trends and Politics

Air India Plane Crash Kills 241, 1 Survivor

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Air India Plane Crash Kills 241, 1 Survivor

Introduction to the Incident

At least 241 people were killed when an Air India Boeing 787 Dreamliner crashed into a residential area moments after takeoff from Ahmedabad in western India, the carrier said. There was a sole survivor from the plane who was taken to a local hospital, the airline said. The plane was bound for London Gatwick Airport.

Details of the Crash

Video posted on social media appeared to show the jetliner descending followed by a fireball and a dark plume of smoke. It marks the first fatal crash of Boeing’s 787 Dreamliner plane. There were 242 people on board the more than 11-year-old aircraft: 230 passengers and 12 crew members, Air India said. Others on the ground were also killed, local officials told some media outlets.

Casualties and Response

"Approximately 294 have died. This includes some students as the plane crashed on the building where they were staying," Vidhi Chaudhary, a top state police officer, told Reuters. The signal from Air India Flight 171 was lost at 1:38 p.m. local time, less than a minute after takeoff, flight tracking site FlightRadar24 said. Those on board included 169 Indian nationals, 53 British nationals, seven Portuguese nationals, and one Canadian. The survivor is a British national originally from India, the carrier said.

Investigation and Support

Initial flight-path data "shows that the aircraft reached a maximum barometric altitude of 625 feet (airport altitude is about 200 feet) and then it started to descend with an vertical speed of -475 feet per minute," Flightradar said. The Boeing 787-8 Dreamliner is a top-selling wide-body aircraft used on longer routes. The aircraft was delivered to Air India in 2014, according to Flightradar24. The cause of the crash and why the plane lost altitude so quickly weren’t immediately known and could take months to determine.

Reactions from Boeing and Air India

The U.S. National Transportation Safety Board said it will send a team of investigators to India. "We understand people are eager for information, and please know that we will continue to share accurate and timely information as soon as we can," CEO Wilson said. Boeing CEO Kelly Ortberg said in a statement, "Our deepest condolences go out to the loved ones of the passengers and crew on board Air India Flight 171, as well as everyone affected in Ahmedabad." Ortberg said he spoke with Air India Chairman N. Chandrasekaran "to offer our full support, and a Boeing team stands ready to support the investigation led by India’s Aircraft Accident Investigation Bureau."

Impact and Aftermath

The plane was powered by two GE Aerospace engines. "We extend our heartfelt sympathies to the families and loved ones of those impacted," a GE spokesperson said. GE is postponing its investor day that was scheduled for next week. Flights at Sardar Vallabhbhai Patel International Airport, where the flight took off from, were temporarily suspended in the wake of the crash and resumed a few hours later, according to India’s government press bureau.

Conclusion

The crash of Air India Flight 171 is a tragic incident that has resulted in significant loss of life. The investigation into the cause of the crash is ongoing, and it may take months to determine the exact cause. The incident has sparked an outpouring of support from Boeing, Air India, and other organizations, and the aviation industry will be watching closely as the investigation unfolds.

FAQs

Q: What type of plane was involved in the crash?
A: The plane involved in the crash was a Boeing 787 Dreamliner.
Q: How many people were on board the plane?
A: There were 242 people on board the plane, including 230 passengers and 12 crew members.
Q: What was the destination of the flight?
A: The flight was bound for London Gatwick Airport.
Q: How many people were killed in the crash?
A: At least 241 people were killed in the crash.
Q: Is the cause of the crash known?
A: The cause of the crash is not yet known and is being investigated.
Q: Will there be an investigation into the cause of the crash?
A: Yes, an investigation into the cause of the crash is ongoing, led by India’s Aircraft Accident Investigation Bureau.
Q: How has Boeing responded to the crash?
A: Boeing has expressed its condolences to the families of the victims and has offered its support to the investigation.
Q: What is the status of the survivor?
A: The sole survivor of the crash is a British national originally from India, who is being treated at a local hospital.

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Global Trends and Politics

Air India Boeing 787 Crashes After Takeoff, 241 Dead

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Air India Boeing 787 Crashes After Takeoff, 241 Dead

A view shows the wreckage of an Air India aircraft, bound for London’s Gatwick Airport, which crashed during take-off from an airport in Ahmedabad, India June 12, 2025. An Air India plane that was bound for London and carrying 242 people crashed seconds after takeoff in western India on Thursday, killing all but one person on board the Boeing 787 Dareamliner. It marked the first crash of a Boeing 787 Dreamliner and was the deadliest plane crash in years.

What Kind of Plane Was It?

The aircraft was a Boeing 787-8 Dreamliner. It is a popular twin-aisle jet used for longer routes. This plane’s first flight was in December 2013 and it was handed over to Air India in January 2014, according to aviation-data firm Cirium. Air India had 34 of them in service as of Thursday, including this plane, and it had plans to order at least 20 more, Cirium said. The airline has been building up its fleet with modern jets from both Boeing and rival Airbus, and installing more luxurious cabins. There are more than 1,100 Dreamliners flying worldwide.

What Happened on This Flight?

Preliminary data show the signal from the plane was lost at 1:38 p.m. local time, less than a minute after takeoff from Ahmedabad’s Sardar Vallabhbhai Patel International Airport, according to flight-tracker Flightradar24. The aircraft reached maximum altitude of 625 feet, though airport altitude is about 200 feet, Flightradar noted. It is not clear why the plane so quickly lost altitude before it crashed into a fireball in a residential area. Other fatalities on the ground have been reported to local media. Air crashes can be caused by a variety of factors, from mechanical issues to wildlife to pilot error, and often involve more than one problem.

What Will Investigators Look At?

Responders will comb the rubble for the so-called black boxes: the cockpit and flight-data recorders. Those will give crash investigators clues about what was happening on the flight. Crash investigators will look at everything from the airline’s maintenance records to the pilots’ maneuvers, the position of the aircraft as well as slats and flaps on the wings, the pilots’ training and recent rest, and weather conditions on the hot day, when temperatures were near 100 degrees Fahrenheit. They will also examine video from the incident, including footage of the aircraft taking off from Ahmedabad. Under international protocols, the country where the incident occurred will lead the investigation while the plane’s manufacturer, Boeing, and the aircraft’s engine maker, GE Aerospace, as well as U.S. federal crash investigators will participate.

Previous Manufacturing and Quality Concerns

It is not immediately clear, and a final report on the crash causes might not be available until next year, but some experts brushed off a manufacturing issue, in part because the plane has been flying for more than a decade. “I don’t think this is a manufacturing or production issue,” said Jeff Guzzetti, a retired air safety investigator with the U.S. National Transportation Safety Board and the Federal Aviation Administration. He said it is too early to tell what the problem — or problems — is, as air crashes often involve several failures. “It appears the airplane got off the runway with no problem but for some reason was unable to climb,” he said. Boeing has had problems with the Dreamliner before, but an immediate connection wasn’t apparent, experts said.

Impact on Boeing

Boeing CEO Kelly Ortberg, who took the reins last August, has been working to move the manufacturer, a top U.S. exporter, out of the spotlight for a series of safety and manufacturing crises. The company had already been reeling from two crashes of its best-selling 737 Max jets when a door plug blew out of a new Max 9 in early 2024. The impact on Boeing will depend on the crash investigation. Demand for new planes has still been robust, and airlines often continue to place orders because the waiting period can stretch several years. Wolfe Research said in a note on Thursday that “we don’t see much direct impact on financial performance, but this is certain to sap momentum until some solid clarity is provided. We don’t see any impact to the production ramp as a result of this and would expect any impact on demand to be very minimal (and localized) as well,” Wolfe wrote. “A modest risk could be any feedback loop to certification of the [yet-to-be-certified] 777X, but it is very early to size any risk there.” Boeing has orders for 900 more Dreamliners, according to its website.

Conclusion

The crash of the Air India Boeing 787 Dreamliner is a tragic incident that has resulted in the loss of many lives. The investigation into the cause of the crash is ongoing, and it may take some time to determine the exact factors that contributed to the accident. The impact on Boeing will depend on the outcome of the investigation, but it is likely to have some effect on the company’s reputation and future orders.

FAQs

Q: What type of plane was involved in the crash?
A: The plane involved in the crash was a Boeing 787-8 Dreamliner.
Q: How many people were on board the plane?
A: There were 242 people on board the plane.
Q: What is the current status of the investigation?
A: The investigation into the cause of the crash is ongoing, and it may take some time to determine the exact factors that contributed to the accident.
Q: Has Boeing had any previous issues with the Dreamliner?
A: Yes, Boeing has had some issues with the Dreamliner in the past, including manufacturing flaws and concerns about lithium battery fires.
Q: How will the crash affect Boeing’s future orders?
A: The impact on Boeing’s future orders will depend on the outcome of the investigation, but it is likely to have some effect on the company’s reputation and future orders.

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Global Trends and Politics

State AGs Urge Meta to Clean Up Platform

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State AGs Urge Meta to Clean Up Platform

Introduction to the Issue

A group of 42 state attorneys general are calling on Meta to curb the rise of investment scams on Facebook that fraudulently use the images of Warren Buffett and other famous figures, New York Attorney General Letitia James said Wednesday. James said in a news release criminals are consistently evading Meta’s automated and human review systems to post fake ads that leave retail investors saddled with millions of dollars in losses.

The Nature of the Scams

The ads, touting access to Buffett, Elon Musk or Ark Invest’s Cathie Wood, lure Facebook users to join chat groups on Meta-owned messaging platform, WhatsApp, according to the New York AG. There, users are unwittingly involved in alleged pump-and-dump schemes, where criminals boost the price of thinly traded stocks and quickly sell for a profit, leaving small investors with losses.

Meta’s Struggle to Control Scams

Meta, the parent company of Facebook, Instagram and WhatsApp, is struggling to control the rise of cyber scams on its platforms and is a "cornerstone of the internet fraud economy," the Wall Street Journal reported last month. The problem is global in nature, with one notable lawsuit being brought by an Australian billionaire who alleges that Meta’s artificial intelligence-run advertising program created and amplified false ads using his likeness.

Call to Action by Attorney Generals

"Thousands of Facebook users have lost hundreds of millions of dollars to these scams and Meta must do more to stop these fraudulent ads from running on its platforms," James said. "I am leading a bipartisan coalition calling on Meta to step up its review of ads to stop these scams. I also urge all New Yorkers to be extra careful before putting their money in investments they see advertised on social media." The AGs urged Meta to boost its policing of ads, including with more human review, saying that unless they curb the scams, Meta should stop running investment ads altogether.

Response from Meta

Andy Stone, a spokesman for Meta, said that addressing scams on its platforms requires collaboration between banks, governments, law enforcement and telecom companies. "We’re committed to doing our part: Investing in technology to aggressively enforce against scams, including testing the use of facial recognition technology, empowering people to protect themselves with on-platform warnings and tools, educating consumers on common schemes and forging partnerships across tech, banking and beyond to protect people from these criminals," Stone said.

Conclusion

The issue of investment scams on social media platforms, particularly those using the images of famous figures like Warren Buffett, is a serious concern that requires immediate attention and action from companies like Meta. The call to action by the 42 state attorneys general for Meta to enhance its review of ads and curb these scams is a critical step towards protecting retail investors from significant financial losses.

FAQs

Q: What is the nature of the investment scams on Facebook?

A: The scams involve fake ads that use the images of famous figures like Warren Buffett, Elon Musk, or Cathie Wood to lure Facebook users into joining chat groups on WhatsApp, where they are involved in alleged pump-and-dump schemes.

Q: How much have Facebook users lost to these scams?

A: Thousands of Facebook users have lost hundreds of millions of dollars to these scams.

Q: What is Meta’s response to the issue?

A: Meta has stated its commitment to addressing scams on its platforms through investing in technology, empowering users, educating consumers, and forging partnerships with other industries.

Q: What are the attorney generals calling on Meta to do?

A: The attorney generals are calling on Meta to boost its policing of ads, including with more human review, and to stop running investment ads altogether if the scams cannot be curbed.

Q: Is this a global issue?

A: Yes, the problem of cyber scams on social media platforms is global in nature, with cases reported in various parts of the world.

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