Organizational Culture
Rethinking Civility
Breaking Down Barriers to Diversity and Inclusion
A female executive avoids taking a company-sponsored leadership course, convinced she’ll confirm the stereotype that women aren’t good leaders. A white manager avoids giving needed critical feedback to her Latino subordinate, fearing accusations of racism. A black engineer passed over for promotion doesn’t voice his concern that race was involved, lest he be labeled a troublemaker.
Scenarios like these unfold daily in “politically correct” organizations. Though political correctness has created more inclusive workplaces, it has also erected barriers to constructive communication and collaboration. It causes people to tiptoe around issues and each other, breeding misunderstanding, conflict, and mistrust—and eroding productivity.
A More Constructive Approach
Ely, Meyerson, and Davidson propose a more constructive way to tackle diversity-related tensions: Abandon the need to be “right” about perceived offenses or to be “innocent” of prejudice. Instead, learn what’s fueling tension and how you might interact more productively. The key? Honestly question your assumptions about reality and encourage others to challenge your beliefs and behavior.
The Learning Mind-Set
When you adopt this learning mind-set, you help your organization gain the advantage diversity offers: an open environment where creativity, collaboration, and productivity flourish.
The Idea in Practice
Pause
Suppose you’re certain that someone has shown prejudice toward you, or views you as prejudiced. Resist the urge to cast blame—you’ll only incite defensiveness in the other person. Instead, take time to identify your feelings and consider your response.
When Mary’s male law-firm colleagues made an off-color joke about women, she checked her anger and thought about how best to achieve a goal that mattered more to her than being right: enabling women to advance more easily to partner at the firm. That gave her time to reflect on her reactions before proceeding to deal actively with the episode.
Connect
Ask questions to better understand others’ behavior, and share your own perspective.
Wondering what experiences underlay her male colleagues’ disparaging humor about women, Mary asked them, “What was it like for you when women joined the firm? What did you feel you lost? Gained?” Everyone opened up, and Mary explained the feelings that arose in her when well-meaning colleagues told off-color jokes.
Question Yourself
Ask yourself how your desire to be proven right about a perceived threat or innocent of offending someone might be distorting your view of the situation.
Brianna, an African-American, succeeded white founder Jay as CEO at a consultancy. Jay, who remained as an adviser, told Brianna that her push to market more vigorously to clients of color was “too aggressive.” Rather than becoming defensive, Brianna sought further clarification. After listening to Jay’s concerns that her strategy would narrow the firm’s market, Brianna realized she needed to better articulate her strategy’s connection to the firm’s mission.
Get Genuine Support
When experiencing diversity-related tension, seek advisers who challenge your viewpoint. You won’t learn much from people who agree with you.
Brianna also sought help from a trusted mentor. He suggested she approach her next interaction with Jay as if he had her best interests at heart and see what she might learn from him.
Shift Your Mind-Set
Instead of insisting that others change, ask yourself what changes you can make to improve workplace relationships.
Richard, a white executive, was frustrated with Michele, his black business partner, whom he saw as controlling and critical of him. He realized that the only thing he could change was himself. So he initiated conversation with Michelle to learn more about her concerns. When he discovered that Michelle’s negative behavior stemmed from her worry about the firm’s increasing workload, he agreed to take on more of the load. Tensions between them eased.
Conclusion
By adopting a learning mind-set, you can break down barriers to diversity and inclusion, fostering a more positive and productive work environment. Remember to pause, connect, question yourself, get genuine support, and shift your mind-set to achieve this goal.
FAQs
- Q: What is the learning mind-set?
A: The learning mind-set is a way of approaching diversity-related tensions that focuses on understanding and learning, rather than being “right” or “innocent.”
- Q: How can I apply the learning mind-set in my organization?
A: Start by pausing, connecting, questioning yourself, getting genuine support, and shifting your mind-set.
- Q: What are some common challenges to diversity and inclusion in the workplace?
A: Common challenges include avoiding important conversations, assuming the worst about others, and failing to question one’s own assumptions.
- Q: How can I overcome these challenges?
A: By adopting the learning mind-set and using the practices outlined in this article.
Organizational Culture
The Benefits of Flexible Work Arrangements: A Look at the Research

Employee rights and policies have become a crucial aspect of modern workplaces, with many organizations recognizing the importance of flexibility in retaining top talent and boosting productivity. As the world grapples with the challenges of the 21st century, it’s essential to explore the benefits of flexible work arrangements and their impact on employees, employers, and the environment. In this article, we’ll delve into the research and explore the advantages of flexible work arrangements, including increased job satisfaction, improved work-life balance, and reduced turnover rates.
Introduction to Flexible Work Arrangements
Flexible work arrangements refer to a range of policies that allow employees to have more control over their work schedule, location, and environment. This can include telecommuting, flexible hours, compressed workweeks, and job sharing. With the rise of digital technology, it’s become easier for employees to stay connected and work remotely, making flexible work arrangements more accessible than ever. A study by Gallup found that 43% of employed adults in the United States are working remotely at least some of the time, up from 31% in 2015.
Types of Flexible Work Arrangements
There are various types of flexible work arrangements, each with its unique benefits and challenges. Telecommuting, for instance, allows employees to work from home or a remote location, reducing commuting time and increasing productivity. Flexible hours, on the other hand, enable employees to adjust their work schedule to meet their personal needs, such as caring for a family member or attending to personal appointments. Compressed workweeks, which involve working longer hours for fewer days, can also be beneficial for employees who need to balance work and family responsibilities.
The Benefits of Flexible Work Arrangements
The benefits of flexible work arrangements are numerous and well-documented. According to a study by Harvard Business Review, employees who work remotely at least some of the time are more likely to experience higher job satisfaction, reduced turnover rates, and improved productivity. Flexible work arrangements can also lead to cost savings for employers, as they can reduce the need for office space and other overhead costs. A study by Global Workplace Analytics found that employers can save an average of $11,000 per year per remote worker.
Improved Work-Life Balance
One of the most significant benefits of flexible work arrangements is improved work-life balance. With the flexibility to adjust their work schedule, employees can attend to personal matters, such as caring for a family member or attending to personal appointments, without having to take time off work. A study by Ernst & Young found that employees who have flexible work arrangements are more likely to report higher levels of work-life balance and job satisfaction.
Increased Job Satisfaction
Flexible work arrangements can also lead to increased job satisfaction, as employees feel more in control of their work environment and schedule. A study by Gallup found that employees who work remotely at least some of the time are more likely to experience higher levels of engagement and job satisfaction. This, in turn, can lead to improved productivity and reduced turnover rates.
Environmental Benefits
Flexible work arrangements can also have a positive impact on the environment. By reducing the need for commuting, flexible work arrangements can lead to a reduction in greenhouse gas emissions and other negative environmental impacts. A study by the United States Environmental Protection Agency found that telecommuting can reduce carbon emissions by up to 54 million metric tons per year.
Challenges and Limitations
While flexible work arrangements offer numerous benefits, there are also challenges and limitations to consider. One of the main challenges is the potential for social isolation and disconnection from colleagues and managers. A study by Buffer found that 21% of remote workers experience loneliness, highlighting the need for employers to implement strategies to stay connected with remote workers.
Communication and Collaboration
Another challenge of flexible work arrangements is the potential for communication and collaboration breakdowns. With employees working remotely, it can be difficult to stay connected and collaborate on projects. Employers can address this challenge by implementing digital communication tools, such as video conferencing software and instant messaging apps.
Performance Management
Flexible work arrangements can also pose challenges for performance management, as it can be difficult to measure employee productivity and performance. Employers can address this challenge by setting clear goals and objectives, providing regular feedback, and using performance metrics to evaluate employee performance.
Real-Life Examples
Many organizations have successfully implemented flexible work arrangements, with positive results. For example, IBM has a long history of flexible work arrangements, with over 40% of its employees working remotely. The company has reported significant cost savings, improved productivity, and increased job satisfaction.
Case Study: Dell
Dell is another example of a company that has successfully implemented flexible work arrangements. The company’s flexible work program, known as “Connected Workplace,” allows employees to work from anywhere, at any time. The program has resulted in significant cost savings, improved productivity, and increased job satisfaction.
Conclusion
In conclusion, flexible work arrangements offer numerous benefits for employees, employers, and the environment. By providing employees with more control over their work schedule and environment, flexible work arrangements can lead to improved work-life balance, increased job satisfaction, and reduced turnover rates. While there are challenges and limitations to consider, employers can address these by implementing strategies to stay connected with remote workers, providing clear goals and objectives, and using performance metrics to evaluate employee performance. As the world continues to evolve and change, it’s essential for organizations to adapt and implement flexible work arrangements to remain competitive and attract top talent.
Frequently Asked Questions
Q: What are the benefits of flexible work arrangements?
A: The benefits of flexible work arrangements include improved work-life balance, increased job satisfaction, reduced turnover rates, and cost savings for employers.
Q: What types of flexible work arrangements are available?
A: There are various types of flexible work arrangements, including telecommuting, flexible hours, compressed workweeks, and job sharing.
Q: How can employers implement flexible work arrangements?
A: Employers can implement flexible work arrangements by setting clear goals and objectives, providing regular feedback, and using performance metrics to evaluate employee performance. They can also implement digital communication tools to stay connected with remote workers.
Q: What are the challenges of flexible work arrangements?
A: The challenges of flexible work arrangements include social isolation, communication and collaboration breakdowns, and performance management challenges.
Q: How can employees stay connected with colleagues and managers while working remotely?
A: Employees can stay connected with colleagues and managers by using digital communication tools, such as video conferencing software and instant messaging apps. They can also schedule regular check-ins and meetings to stay connected and collaborate on projects.
Organizational Culture
Why “Do As I Say” Doesn’t Work Anymore

There was a time when being the boss meant having the final say, giving orders, and expecting instant follow-through. The phrase “Do as I say” used to carry weight—until it didn’t.
In today’s workplace, that kind of top-down leadership doesn’t inspire results. It creates distance, damages trust, and leads to quiet resistance. Employees aren’t just looking for instructions. They’re looking for leadership that aligns with values, encourages growth, and respects their voice.
So why exactly has the old-school command-and-control approach lost its power? Let’s break it down.
1. Employees Expect to Be Treated Like Adults
Gone are the days when people felt lucky just to have a job. Today’s workforce—especially Millennials and Gen Z—want purpose, not just a paycheck. They want to be part of something bigger, to feel trusted, and to know their ideas matter.
Micromanagement and one-way directives feel dismissive. It sends the message: “I don’t trust you to think for yourself.” That kind of leadership quickly leads to disengagement and high turnover.
2. Leadership Is No Longer About Control—It’s About Connection
Strong leaders don’t just delegate tasks. They build relationships.
In 2025, emotional intelligence is a core leadership skill. Employees respond better to leaders who listen, explain the why, and create psychological safety. When people feel heard and understood, they’re more willing to take ownership and go the extra mile—not because they were told to, but because they want to.
3. The Workplace Is More Collaborative Than Ever
The rise of hybrid work, diverse teams, and cross-functional collaboration means leadership today has to be more inclusive. It’s no longer about having all the answers—it’s about creating space for others to bring their strengths to the table.
Telling people what to do without inviting their input? That’s a fast track to missed opportunities and team silos.
4. People Learn by Example, Not Just by Orders
Leaders set the tone. If you want your team to show initiative, adapt to change, or approach challenges with curiosity, you have to model those behaviors yourself.
“Do as I say” is empty if your actions say otherwise. Real leadership is about being consistent, authentic, and accountable—especially when things get tough.
5. Trust and Respect Go Both Ways
Respect can’t be demanded—it has to be earned. And trust isn’t built through control—it’s built through consistency, fairness, and empathy.
When leaders take time to understand their team, show vulnerability, and admit mistakes, it humanizes them. That’s the kind of leadership people rally behind.
Final Thoughts
Leadership in 2025 isn’t about barking orders or flexing authority. It’s about influence, not control. Inspiration, not intimidation.
So if the old “Do as I say” mindset is still lingering in your organization, it’s time to shift gears. Lead with empathy. Communicate with clarity. Empower others to rise with you—not just follow behind.
Because the most effective leaders today aren’t followed out of obligation. They’re followed out of respect.
Organizational Culture
Why Company Values and Leadership Must Work Together

Company values and leadership are essential components of a successful organization, as they guide decision-making, shape culture, and influence employee behavior. In this article, we’ll explore the significance of combining company values and leadership to drive business success. Effective leadership and well-defined company values are crucial for creating a positive work environment, fostering employee engagement, and driving business growth.
Understanding Company Values
Company values are the guiding principles that define an organization’s culture, behavior, and decision-making processes. They serve as a foundation for building trust, promoting collaboration, and driving business success. Well-defined company values help to create a sense of purpose, direction, and identity, which is essential for attracting and retaining top talent.
Types of Company Values
There are various types of company values, including core values, aspirational values, and permission-to-play values. Core values are the non-negotiable principles that define an organization’s culture and behavior, while aspirational values are the ideals that an organization strives to achieve. Permission-to-play values, on the other hand, are the minimum standards that an organization expects from its employees.
Importance of Company Values
Company values are essential for creating a positive work environment, fostering employee engagement, and driving business growth. They help to build trust, promote collaboration, and guide decision-making, which is critical for achieving business success. Well-defined company values also help to attract and retain top talent, improve customer satisfaction, and enhance an organization’s reputation.
Understanding Leadership
Leadership is the process of guiding, inspiring, and motivating individuals to achieve a common goal. Effective leaders possess a unique set of skills, including communication, strategic thinking, and problem-solving. They are able to inspire and motivate their teams, make informed decisions, and drive business growth.
Leadership Styles
There are various leadership styles, including autocratic, democratic, and transformational leadership. Autocratic leaders make decisions without consulting their team members, while democratic leaders involve their team members in the decision-making process. Transformational leaders, on the other hand, inspire and motivate their teams to achieve a common goal.
Importance of Leadership
Effective leadership is essential for driving business success, as it helps to guide decision-making, inspire and motivate employees, and drive business growth. Good leaders are able to build trust, promote collaboration, and foster a positive work environment, which is critical for achieving business success. They are also able to adapt to changing circumstances, make informed decisions, and drive innovation.
Combining Company Values and Leadership
Combining company values and leadership is essential for driving business success. When leaders embody the company values, they are able to inspire and motivate their teams, make informed decisions, and drive business growth. Well-defined company values guide leadership decision-making, ensuring that leaders make choices that align with the organization’s culture and principles.
Benefits of Combining Company Values and Leadership
The benefits of combining company values and leadership are numerous. It helps to create a positive work environment, foster employee engagement, and drive business growth. When leaders embody the company values, they are able to build trust, promote collaboration, and make informed decisions. This, in turn, enhances an organization’s reputation, improves customer satisfaction, and drives long-term success.
Challenges of Combining Company Values and Leadership
Combining company values and leadership can be challenging, as it requires leaders to embody the company values and make decisions that align with the organization’s culture and principles. It also requires leaders to communicate the company values effectively, ensure that they are understood and embraced by all employees, and hold themselves and others accountable for living the values.
Best Practices for Combining Company Values and Leadership
To combine company values and leadership effectively, organizations should establish clear and well-defined company values, communicate them effectively, and hold leaders accountable for living the values. Leaders should also embody the company values, make informed decisions, and drive business growth.
Establishing Clear Company Values
Establishing clear and well-defined company values is essential for combining company values and leadership. This involves identifying the organization’s core values, aspirational values, and permission-to-play values, and communicating them effectively to all employees.
Communicating Company Values
Communicating company values effectively is crucial for ensuring that they are understood and embraced by all employees. This involves using various communication channels, such as company-wide meetings, training sessions, and performance evaluations, to reinforce the company values.
Conclusion
In conclusion, combining company values and leadership is essential for driving business success. When leaders embody the company values, they are able to inspire and motivate their teams, make informed decisions, and drive business growth. Well-defined company values guide leadership decision-making, ensuring that leaders make choices that align with the organization’s culture and principles. By establishing clear company values, communicating them effectively, and holding leaders accountable for living the values, organizations can create a positive work environment, foster employee engagement, and drive long-term success.
Frequently Asked Questions
What are company values?
Company values are the guiding principles that define an organization’s culture, behavior, and decision-making processes.
Why are company values important?
Company values are essential for creating a positive work environment, fostering employee engagement, and driving business growth.
What is leadership?
Leadership is the process of guiding, inspiring, and motivating individuals to achieve a common goal.
Why is leadership important?
Effective leadership is essential for driving business success, as it helps to guide decision-making, inspire and motivate employees, and drive business growth.
How can organizations combine company values and leadership?
Organizations can combine company values and leadership by establishing clear and well-defined company values, communicating them effectively, and holding leaders accountable for living the values. Leaders should also embody the company values, make informed decisions, and drive business growth.
What are the benefits of combining company values and leadership?
The benefits of combining company values and leadership include creating a positive work environment, fostering employee engagement, and driving business growth. It also enhances an organization’s reputation, improves customer satisfaction, and drives long-term success.
What are the challenges of combining company values and leadership?
The challenges of combining company values and leadership include ensuring that leaders embody the company values, communicating the company values effectively, and holding leaders accountable for living the values.
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