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Organizational Culture

Preparing the Perfect Launch

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From “Can Do” to “Think Before Do” Culture

A “Can Do” Culture Gone Wrong

Shortly after Jim Hackett became CEO of Steelcase in 1994, the office furniture manufacturer introduced two products. The Leap chair was a great success. But the Pathways office cubicle system ran into trouble from the start, plagued by R&D disputes, distribution misunderstandings, and product recalls.

The Root of the Problem

How could a company fail as well as succeed? Hackett traced the root of the matter to something many organizations would see as a virtue: the company’s “can do” attitude. People at Steelcase were not spending enough time thinking things through before they jumped to execute. Hackett set out to transform Steelcase’s “doing” culture into a “thinking before doing” culture.

The Four-Part Process

After much research, he developed a four-part process to give development teams at Steelcase the mental tools, intellectual resources, and time they needed to think a project through to completion.

The Think Phase

In the think phase, the team finds out as much about a potential project as possible. Team members ask questions, contact experts, do research, and come up with a range of options.

The Point-of-View Phase

In the point-of-view phase, they select the option they will pursue. Once the point of view is formed and cleared with the company, all second-guessing comes to an end and, in the plan-to-implement phase, the group determines the process by which the project will be completed.

The Plan-to-Implement Phase

Only after full-scale practice runs with everyone involved does the project actually go forward in the implementation stage.

Balancing Thinking and Doing

It takes a great deal of courage and confidence for people anxious to storm the world to slow down and explore all their options first, Hackett acknowledges. But by bringing thinking and doing into the proper balance, everyone is much better prepared to meet the future.

Conclusion

The transformation of Steelcase’s culture from “can do” to “think before do” has been successful, resulting in better decision-making and a more effective approach to project development.

FAQs

  • What was the root of the problem at Steelcase?
  • The company’s “can do” attitude, where people were not spending enough time thinking things through before they jumped to execute.

  • What was the solution?
  • Hackett developed a four-part process to give development teams the mental tools, intellectual resources, and time they needed to think a project through to completion.

  • What are the four parts of the process?
  • The think phase, point-of-view phase, plan-to-implement phase, and implementation stage.

Organizational Culture

The Real Cost of Micromanagement

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The Real Cost of Micromanagement

Micromanagement has always been a silent productivity killer. But in 2025, it’s more than just frustrating—it’s organizationally dangerous.

With hybrid and remote teams becoming the norm and Gen Z workers demanding autonomy and transparency, the old command-and-control leadership style is quickly becoming obsolete. And yet, many workplaces still operate with unspoken “hover culture,” where employees are constantly monitored, second-guessed, or looped into unnecessary oversight.

The problem? Micromanagement doesn’t just lower morale—it erodes trust, stifles creativity, and drives your best talent out the door.

What Micromanagement Looks Like Today

Gone are the days of supervisors pacing the office floor. Now, micromanagement shows up in more subtle, digital-first ways:

  • Requiring employees to stay “green” on Slack or Teams

  • Rechecking already-delegated tasks multiple times a day

  • Requiring detailed daily updates without giving feedback

  • Constant calendar invasions and “just checking in” meetings

  • Using productivity-tracking software to monitor keystrokes

These behaviors create an environment of control rather than collaboration—and employees feel it.

According to a recent Gallup Workplace study, 70% of employees say they feel disengaged when they don’t believe their manager trusts them. And once trust breaks down, so does retention: companies that foster high-trust cultures experience 50% lower turnover rates compared to their more controlling counterparts.

Why Micromanagement Still Happens

Even well-meaning leaders fall into the micromanagement trap. It’s often driven by fear—fear of missed deadlines, poor performance, or things falling through the cracks. But the irony is that micromanaging creates the exact conditions leaders are trying to avoid.

Instead of boosting accountability, it creates bottlenecks. Instead of improving quality, it kills ownership. And instead of building confidence, it chips away at psychological safety—making employees more afraid to take initiative or speak up.

One executive coach put it plainly: “Micromanagement is a signal that leadership doesn’t trust its own hiring decisions.”

The Psychological Toll on Teams

The impact of micromanagement isn’t just operational—it’s emotional. Employees under constant scrutiny often report higher levels of:

  • Anxiety and burnout

  • Impostor syndrome

  • Reduced motivation

  • Poorer problem-solving

  • Lowered job satisfaction

For remote workers in particular, the lack of breathing room can feel suffocating. Without the ability to manage their own time or workflow, employees lose the sense of autonomy that’s been proven to increase productivity by as much as 33%, according to Harvard Business Review.

So, What’s the Alternative? Build a Trust-Based Culture

Trust-based leadership isn’t just a “soft skill”—it’s a business strategy. Companies that cultivate high-trust environments report stronger collaboration, quicker decision-making, and greater resilience during times of change.

Here are a few ways to start shifting out of micromanagement mode:

  1. Set clear expectations and let go – Be specific about deliverables and deadlines, but give your team space to reach the goal in their own way.

  2. Prioritize outcomes, not activity – Focus on what gets done, not how many hours someone is online.

  3. Create feedback loops, not checkpoints – Ask questions like “What support do you need?” instead of “Where are you with this?”

  4. Lead with curiosity, not control – Practice listening more than directing. It builds confidence and creates a culture of shared responsibility.

  5. Own your triggers – If you feel the need to hover, pause and ask yourself why. Is it really about performance—or about your own discomfort with letting go?

Case in Point: The Trust Turnaround

One tech startup in New York saw a 25% drop in retention in just under a year—until leadership realized their overly hands-on culture was driving people away. After a six-month internal transformation, which included manager training in emotional intelligence and giving teams more autonomy, they reversed the trend. Today, the same company boasts a 90% employee satisfaction rate and faster project turnaround times.

Their CEO now starts every team meeting with the question: “What would trust look like in this situation?”

The Real Cost

Micromanagement may feel like control, but it’s actually a form of fear in disguise. And fear has no place in the modern workplace. Trust, on the other hand, fuels clarity, engagement, and growth—not just for individuals, but for entire organizations.

It’s time to stop managing people and start empowering them. Because when you lead with trust, people don’t just follow—they rise.

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Organizational Culture

Employee Stress Is a Business Risk

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Employee Stress Is a Business Risk

For decades, workplace stress was viewed primarily as an individual concern to be managed by HR—often through wellness programs or stress management workshops—rather than as a systemic, business-critical risk that warrants executive oversight. The consequences of this outdated perspective persist today—not due to a lack of awareness, but because workplace stress is often still treated as peripheral to business strategy rather than as integral to it.

Understanding the Consequences of Workplace Stress

Impact on Employee Health

Workplace stress can have severe consequences on employee health, including increased risk of anxiety, depression, and cardiovascular disease. Chronic stress can also lead to burnout, resulting in decreased productivity, absenteeism, and turnover. Moreover, stressed employees are more prone to making mistakes, which can compromise the quality of work and ultimately affect the organization’s reputation.

Impact on Business Performance

The impact of workplace stress on business performance cannot be overstated. High levels of stress can lead to decreased employee engagement, reduced morale, and increased conflict among team members. This, in turn, can result in decreased customer satisfaction, reduced sales, and lower profitability. Furthermore, stressed employees are less likely to be innovative, think creatively, or take risks, which can hinder an organization’s ability to adapt to changing market conditions.

The Need for Executive Oversight

Integrating Stress Management into Business Strategy

To effectively mitigate the consequences of workplace stress, organizations must integrate stress management into their business strategy. This requires executive oversight and a commitment to creating a culture that prioritizes employee well-being. By doing so, organizations can reduce the risk of stress-related problems, improve employee health and productivity, and ultimately drive business success.

The Role of HR in Stress Management

HR plays a critical role in stress management, but it cannot do it alone. HR departments must work closely with executives to develop and implement stress management programs that are tailored to the organization’s specific needs. This may include providing training on stress management, promoting work-life balance, and creating a safe and supportive work environment.

Implementing Effective Stress Management Strategies

Conducting Stress Audits

To develop effective stress management strategies, organizations must first conduct stress audits to identify the sources of stress in the workplace. This may involve surveys, focus groups, or one-on-one interviews with employees. By understanding the root causes of stress, organizations can develop targeted interventions that address the specific needs of their employees.

Providing Stress Management Training

Providing stress management training is a critical component of any stress management program. This may include training on mindfulness, time management, and conflict resolution. By equipping employees with the skills and knowledge they need to manage stress, organizations can reduce the risk of stress-related problems and improve overall well-being.

Conclusion

Workplace stress is a systemic, business-critical risk that requires executive oversight and a commitment to creating a culture that prioritizes employee well-being. By integrating stress management into business strategy, organizations can reduce the risk of stress-related problems, improve employee health and productivity, and ultimately drive business success. It is time for organizations to rethink their approach to workplace stress and recognize its importance in driving business outcomes.

FAQs

What are the consequences of workplace stress?

The consequences of workplace stress include increased risk of anxiety, depression, and cardiovascular disease, as well as decreased productivity, absenteeism, and turnover.

How can organizations mitigate the consequences of workplace stress?

Organizations can mitigate the consequences of workplace stress by integrating stress management into their business strategy, providing stress management training, and promoting a culture that prioritizes employee well-being.

What is the role of HR in stress management?

HR plays a critical role in stress management, but it cannot do it alone. HR departments must work closely with executives to develop and implement stress management programs that are tailored to the organization’s specific needs.

How can organizations conduct stress audits?

Organizations can conduct stress audits by surveys, focus groups, or one-on-one interviews with employees to identify the sources of stress in the workplace.

What are the benefits of providing stress management training?

The benefits of providing stress management training include reducing the risk of stress-related problems, improving employee health and productivity, and ultimately driving business success.

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Organizational Culture

Why Employees Work While Sick

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Why Employees Work While Sick

Introduction to Presenteeism

Presenteeism, or the practice of coming to work while sick, is a pervasive issue in many organizations. Despite its prevalence, presenteeism can have severe consequences on employee health, productivity, and overall job satisfaction. Research has shown that employees who come to work while sick are not only less productive but also risk infecting their colleagues, leading to a ripple effect of absenteeism and decreased morale.

Causes of Presenteeism

Several factors contribute to presenteeism, including job insecurity, fear of missing deadlines, and pressure to meet performance expectations. Some employees may feel that taking a sick day will negatively impact their career advancement or lead to disciplinary action. Others may be motivated by a sense of responsibility to their team or a desire to avoid falling behind on their workload. Additionally, the stigma associated with taking mental health days or seeking help for chronic conditions can also drive presenteeism.

Financial Pressures

Financial pressures are another significant driver of presenteeism. Many employees, especially those in lower-wage or hourly positions, may not have access to paid sick leave or may fear that taking a sick day will result in lost wages. This can be particularly challenging for employees who are living paycheck to paycheck or struggling to make ends meet.

Organizational Culture

The organizational culture also plays a significant role in perpetuating presenteeism. Leaders who prioritize productivity and performance over employee well-being can create a culture where employees feel pressured to come to work while sick. Similarly, organizations that do not provide adequate support for employees with chronic conditions or mental health issues can exacerbate the problem.

Strategies for Leaders

So, what can leaders do to stop presenteeism? First and foremost, they must prioritize employee well-being and create a culture that supports and encourages employees to take care of their health. This can involve providing paid sick leave, flexible work arrangements, and access to employee assistance programs. Leaders should also lead by example, taking sick days when needed and encouraging their team members to do the same.

Encouraging Open Communication

Encouraging open communication is also critical in preventing presenteeism. Leaders should create a safe and supportive environment where employees feel comfortable discussing their health concerns and seeking help when needed. This can involve regular check-ins, anonymous feedback mechanisms, and training for managers on how to support employees with mental health issues or chronic conditions.

Implementing Policies and Procedures

Implementing policies and procedures that support employee health is also essential. This can include developing a comprehensive sick leave policy, providing access to mental health resources, and offering wellness programs that promote healthy habits and stress reduction. Leaders should also ensure that employees are aware of these policies and procedures and understand how to access them.

Monitoring and Evaluation

Finally, leaders should monitor and evaluate the effectiveness of their strategies to prevent presenteeism. This can involve tracking absenteeism rates, conducting employee surveys, and analyzing data on employee health and well-being. By regularly monitoring and evaluating their strategies, leaders can identify areas for improvement and make data-driven decisions to support employee health.

Conclusion

Presenteeism is a complex issue that requires a multifaceted approach to address. By prioritizing employee well-being, creating a supportive organizational culture, and implementing policies and procedures that support employee health, leaders can help prevent presenteeism and promote a healthier, more productive workforce. Ultimately, stopping presenteeism requires a fundamental shift in how we think about work and employee health, and leaders must be willing to challenge traditional norms and prioritize the well-being of their employees.

FAQs

Q: What is presenteeism, and why is it a problem?
A: Presenteeism refers to the practice of coming to work while sick. It is a problem because it can lead to decreased productivity, increased absenteeism, and negative impacts on employee health and well-being.
Q: What are the main causes of presenteeism?
A: The main causes of presenteeism include job insecurity, fear of missing deadlines, financial pressures, and organizational culture.
Q: How can leaders prevent presenteeism?
A: Leaders can prevent presenteeism by prioritizing employee well-being, creating a supportive organizational culture, and implementing policies and procedures that support employee health.
Q: What are some strategies for encouraging open communication about health concerns?
A: Strategies for encouraging open communication about health concerns include regular check-ins, anonymous feedback mechanisms, and training for managers on how to support employees with mental health issues or chronic conditions.
Q: Why is it important to monitor and evaluate strategies to prevent presenteeism?
A: Monitoring and evaluating strategies to prevent presenteeism is important because it allows leaders to identify areas for improvement and make data-driven decisions to support employee health.

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