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CFPB Sues JPMorgan Chase, Bank of America, Wells Fargo Over Zelle Fraud

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CFPB Sues JPMorgan Chase, Bank of America, Wells Fargo Over Zelle Fraud

The Consumer Financial Protection Bureau (CFPB) has sued the operator of the Zelle payments network and the three U.S. banks that dominate transactions on it, alleging that the firms failed to properly investigate fraud complaints or give victims reimbursement.

The CFPB said that customers of the three banks – JPMorgan Chase, Bank of America, and Wells Fargo – have lost more than $870 million since the launch of Zelle in 2017. Zelle is a peer-to-peer payments network run by bank-owned fintech firm Early Warning Services, which allows for instant payments to other consumers and businesses and has quickly surged to become the biggest such service in the country.

CFPB Director Rohit Chopra said that the banks felt threatened by competing payment apps and rushed to launch Zelle, but failed to put in place proper safeguards, allowing fraudsters to exploit the system. "The nation’s largest banks felt threatened by competing payment apps, so they rushed to put out Zelle," Chopra said. "By their failing to put in place proper safeguards, Zelle became a gold mine for fraudsters, while often leaving victims to fend for themselves."

The CFPB wants to force the banks to stop their allegedly unlawful practices around Zelle and pay an unspecified amount in penalties. The agency also claims that Zelle’s "limited identity verification methods" have allowed criminals to infiltrate the network, enabling them to divert payments and move between member banks that didn’t share information among institutions.

The CFPB also criticized the banks for not properly investigating complaints about Zelle activity and not consistently reporting fraud activity. "The banks failed to fix glaring flaws in their systems even as hundreds of thousands of customers filed complaints about fraud," Chopra said. "The banks knew their customers were having their money stolen, but since they weren’t bearing the cost of these losses themselves, they dragged their feet on fixing the problems."

Glaring Flaws

The vast majority of Zelle activity is uneventful. Of the $806 billion that flowed across the network last year, only $166 million in transactions was disputed as fraud by customers of JPMorgan, Bank of America, and Wells Fargo, the three biggest players on the platform. However, the three banks collectively reimbursed just 38% of those claims, according to a July Senate report that looked at disputed unauthorized transactions.

Banks say they investigate each fraud claim, but often find that what customers say was fraud was technically a scam where customers authorized payments. In those cases, banks aren’t usually required to make customers whole.

Meritless and Misleading

Early Warning Services, the operator of Zelle, said in a statement that it was prepared to defend itself against this "meritless lawsuit." "Zelle leads the fight against scams and fraud and has industry-leading reimbursement policies that go above and beyond the law," said Jane Khodos, an Early Warning Services spokeswoman. "The CFPB’s misguided attacks will embolden criminals, cost consumers more in fees, stifle small businesses and make it harder for thousands of community banks and credit unions to compete."

Conclusion

The CFPB’s lawsuit against Zelle and the three banks is a significant development in the ongoing debate over the role of banks in preventing fraud and protecting consumers. The agency’s allegations highlight the need for greater oversight and accountability in the financial industry, and the importance of ensuring that consumers are protected from fraud and abuse.

Frequently Asked Questions

Q: What is Zelle?
A: Zelle is a peer-to-peer payments network that allows for instant payments to other consumers and businesses.

Q: Who is the operator of Zelle?
A: Early Warning Services, a bank-owned fintech firm, operates Zelle.

Q: What is the CFPB’s lawsuit alleging?
A: The CFPB is alleging that the operator of Zelle and the three banks that dominate transactions on the platform failed to properly investigate fraud complaints or give victims reimbursement.

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Global Trends and Politics

Stellantis Chairman Details U.S. Investments for Jeep, Ram to Boost Production and Capacity

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Stellantis Chairman Details U.S. Investments for Jeep, Ram to Boost Production and Capacity

Stellantis Chairman John Elkann Outlines Plans for U.S. Investments

Stellantis Chairman John Elkann detailed several upcoming plans for U.S. investments during a meeting with President Donald Trump before his inauguration.

The plans, outlined in an internal message to U.S. employees, include:

  • Creating 1,500 jobs
  • Reopening a plant in Illinois to build a new midsize pickup truck in 2027
  • Building a new version of the Dodge Durango SUV at a Detroit plant instead of Mexico
  • Adding more support for plants in Toledo, Ohio, and Kokomo, Indiana

According to Antonio Filosa, head of Stellantis’ North American operations, "John told the President that building on our proud, more than 100-year history in the U.S., we plan to continue that legacy by further strengthening our U.S. manufacturing footprint and providing stability for our great American workforce."

Leaders from the "Big Three" automakers in Detroit, including General Motors and Ford Motor, have also separately spoken or met with Trump.

Additional Investments

The investments for Ohio include "additional technologies and strong product actions for Jeep Wrangler and Jeep Gladiator" and "more components critical" to supporting facilities. Indiana will see the production of a new four-cylinder engine.

Filosa said, "Our plans, focused on increasing market share and growing sales volume, entail a multibillion-dollar investment in our people, great products, and innovative technology, all here in the U.S."

Previous Expectations

Some of the Stellantis’ announcements, such as building the midsize pickup truck in Illinois, were previously expected under a contract with the United Auto Workers union. However, they had come into question under strategic decisions made by former Stellantis CEO Carlos Tavares.

UAW President Shawn Fain hailed the announced plans, saying, "This victory is a testament to the power of workers standing together and holding a billion-dollar corporation accountable. We’ve shown that we will do what it takes to protect the good union jobs that are the lifeblood of places like Belvidere, Detroit, Kokomo, and beyond."

Conclusion

Stellantis’ plans for U.S. investments aim to strengthen its manufacturing footprint and provide stability for its American workforce. The company’s additional investments in Ohio and Indiana will focus on innovative technologies and strong product actions, solidifying its position in the market.

FAQs

Q: What are Stellantis’ plans for U.S. investments?
A: The company plans to create 1,500 jobs, reopen a plant in Illinois to build a new midsize pickup truck in 2027, build a new version of the Dodge Durango SUV at a Detroit plant instead of Mexico, and add more support for plants in Toledo, Ohio, and Kokomo, Indiana.

Q: What is the purpose of these investments?
A: The investments aim to strengthen Stellantis’ manufacturing footprint and provide stability for its American workforce.

Q: Who is leading these investments?
A: Stellantis Chairman John Elkann is overseeing the investments amid a search for a new CEO following the departure of former CEO Carlos Tavares.

Q: What is the impact of these investments on the automotive industry?
A: The investments will contribute to the growth and development of the automotive industry in the United States, creating new job opportunities and driving innovation.

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Global Trends and Politics

United Airlines 4Q 2024 Earnings

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United Airlines 4Q 2024 Earnings

United Airlines’ Strong Earnings, Growth Outlook Boosts Stock

Gary Hershorn | Corbis News | Getty Images

United Airlines forecast first-quarter earnings that surpassed analysts’ estimates as the carrier seeks to grow earnings again in 2025 thanks to strong travel demand.

Q1 Earnings Forecast

The airline said Tuesday that it expects to earn an adjusted 75 cents to $1.25 in the first three months of the year, above the 54 cents analysts had expected, according to LSEG estimates.

Stock Performance

United’s stock is up more than 180% over the past 12 months as of Tuesday’s close, more than any other U.S. carrier.

Q4 Results

Here is what United reported for the fourth quarter compared with what Wall Street expected, based on estimates compiled by LSEG:

  • Earnings per share: $3.26 adjusted vs. $3.00 expected
  • Revenue: $14.70 billion vs. $14.47 billion expected

Full-Year 2025 Outlook

For full-year 2025, United expects to grow adjusted earnings to $11.50 to $13.50, in line with expectations of about $12.82, according to LSEG.

Industry Trends

United and rival Delta have benefitted from strong demand for pricier seats like in business class, international travel and their massive loyalty programs. Delta’s CEO Ed Bastian earlier this month said he expects 2025 to be the carrier’s “best financial year in our history.”

Q4 Results Details

United reported a $985 million profit for the fourth quarter, up 64% over last year, on $14.70 billion in revenue, which was up about 8% from a year earlier. Adjusting for one-time items, United reported $3.26 a share for the fourth quarter, also ahead of expectations.

Loyalty-Program Revenue

Loyalty-program revenue, as well as international, domestic and basic economy-class revenue all rose from a year earlier and unit revenue, which measures pricing power, turned positive over the same quarter of 2023.

CEO Comments

United CEO Scott Kirby said he was upbeat about President Donald Trump’s new administration and said that airlines need improvements to air traffic control, echoing sentiments from other industry CEOs like Delta’s Bastian.

Conclusion

United Airlines’ strong earnings and growth outlook are a testament to the carrier’s ability to adapt to changing market conditions and capitalize on strong demand for air travel. As the airline industry continues to evolve, it will be interesting to see how United and its competitors respond to emerging trends and challenges.

FAQs

Q: What is United Airlines’ Q1 earnings forecast? A: United expects to earn an adjusted 75 cents to $1.25 in the first three months of the year.

Q: How does United’s stock performance compare to other U.S. carriers? A: United’s stock is up more than 180% over the past 12 months, more than any other U.S. carrier.

Q: What is United’s full-year 2025 earnings outlook? A: United expects to grow adjusted earnings to $11.50 to $13.50 in 2025.

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Global Trends and Politics

Your Right to Paid Time Off: What You Need to Know

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Your Right to Paid Time Off: What You Need to Know

As an employee, you have numerous rights and privileges that come with your job. One of the most important of these rights is the right to paid time off. Paid time off, also known as PTO, is a benefit that allows employees to take time off from work without using their vacation or sick leave. In this article, we will explore the importance of paid time off, the different types of PTO, and what you need to know to exercise your right to take time off.

The Importance of Paid Time Off

Paid time off is essential for maintaining a healthy work-life balance, reducing stress, and improving overall well-being. Without PTO, employees may feel burnt out, demotivated, and less productive. Paid time off allows employees to recharge, relax, and come back to work feeling refreshed and revitalized. It also gives employees the opportunity to attend to personal matters, such as doctor’s appointments, family obligations, and personal errands, without having to use vacation or sick leave.

There are several types of paid time off, including:

Vacation Time

Vacation time is the most common type of PTO. It is typically accrued and can be used to take a break from work to travel, relax, or pursue personal interests.

Sick Leave

Sick leave is used to care for personal or family medical issues. It is usually accrued and can be used to take time off when an employee is ill or injured.

Bereavement Leave

Bereavement leave is a type of PTO used to grieve the loss of a loved one. It is usually accrued and can be used to take time off to attend to funeral arrangements, visit with family and friends, or simply to grieve.

Paid Family Leave

Paid family leave is a relatively new type of PTO, which allows employees to take time off to care for a new child, a seriously ill family member, or a family member who is experiencing a serious medical emergency. This type of PTO is usually provided by the government or through employer-provided programs.

What You Need to Know to Exercise Your Right to Paid Time Off

To exercise your right to paid time off, you need to understand the following:

Accrual Rates

Accrual rates refer to how much PTO is earned per pay period. It is essential to understand how your PTO accrues and how much you have available to use.

Accrued Balance

Accrued balance refers to the amount of PTO you have available to use. Make sure to check your accrued balance regularly to avoid taking more time off than you have available.

Requesting Time Off

Requesting time off is a straightforward process, but it is essential to follow your company’s policy and procedure. Make sure to provide adequate notice, specify the dates you need off, and indicate if you will be using vacation or sick leave.

Manager Approval

Manager approval is usually required to take time off. Be prepared to discuss your request with your manager and provide a valid reason for taking time off.

Record Keeping

Keep accurate records of your PTO, including the dates taken off, the type of PTO used, and any correspondence with your manager. This will help you track your accrued balance and ensure you are in compliance with company policies.

Conclusion

In conclusion, paid time off is an essential benefit that allows employees to rest, relax, and recharge. It is crucial to understand the different types of PTO, accrual rates, and how to exercise your right to take time off. By following the guidelines outlined in this article, you can make the most of your PTO and maintain a healthy work-life balance.

FAQs

Q: What is the difference between vacation time and sick leave?
A: Vacation time is used for personal reasons, such as travel or relaxation, while sick leave is used for medical reasons, such as illness or injury.

Q: Can I use my PTO to take time off for a family event, such as a wedding or birthday party?
A: It depends on your company’s policy. Some companies may allow PTO for family events, while others may not.

Q: How much notice do I need to give my manager to take time off?
A: The amount of notice required varies by company and policy. Some companies may require 30 days’ notice, while others may require less.

Q: Can I use my PTO to take time off during peak holiday seasons, such as Christmas or New Year’s?
A: It depends on your company’s policy. Some companies may have restrictions on taking time off during peak holiday seasons, while others may allow it.

Q: Can I carry over unused PTO to the next year?
A: It depends on your company’s policy. Some companies may allow carryover, while others may not.

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