Innovation and Technology
AI and Platforms Challenge a Key Management Theory. Again

The Boundary of the Firm
Where should a leader set the boundaries of the company? Initially, this question related to employees vs partners and relied on economic theories of transaction costs. For instance, should the leader of a company making automobiles directly employ people making engines, or should it outsource the engine (or subcomponents of it) to suppliers in a different company?
This is not a trivial or purely theoretical question. The chairman of Ford has admitted that his company struggles to build a fully electric vehicle because it has thousands of suppliers, each with its own software for its own components. Control of all parts of the business model, from manufacturing to sales, is what has allowed Tesla to break into what many considered a closed industry.
The Evolution of Firms
The general trend has been to outsource many parts of an operation so that each firm focuses on its unique competence. The result (usually) results in products of higher quality and lower cost. However, there are some notable exceptions, such as Boeing, where firms outsourced too much and proved unable to consistently integrate thousands of suppliers into a single product.
This question evolved into where new ideas should come from. Should a leader rely exclusively on employees inside of the firm to think of new innovative ideas, or should the company solicit opinions from people outside of the company’s walls? The latter, labeled "open innovation," dramatically accelerated the pace, scope, and creativity of company innovations.
Multi-Sided Platforms and AI
Multi-sided platforms changed the conventional wisdom on firm boundaries again. Expedia books more travel than any other firm in the world and yet does not own a plane, boat, car, or hotel room. Not only does it not own its own supply, it does not even control its supply. An airline can discontinue a flight route without Expedia’s consent. Or, absent a contract, a hotel can remove itself from Expedia’s inventory. This change generated a shift in research on leadership, expanding beyond advice for how a company CEO should lead employees and activities within a firm to how a company CEO should orchestrate activities with partners in an ecosystem of companies.
The proliferation of AI inside companies will propel another shift in the firm’s boundaries. Whereas open innovation brings ideas from other people inside the firm, AI brings all human knowledge to every employee, customer, and competitor. The CEO is no longer the person in the company with the most wisdom or knowledge. In many instances, the CEO’s role is first to accelerate AI adoption to improve employee productivity, second to promote thinking about how AI could improve customer offerings, and third to prioritize which AI-powered projects should proceed to implementation.
Broader Impact
Narrowing the boundaries of a firm does not just impact the firm or its supply chain. If many firms decide to move some of their existing positions "outside the company" to AI, we will see a major drop in overall employment. This part of the story is already well-known. This article shows the company-specific logic that flows into larger trends.
Conclusion
The debate about the boundaries of the firm is ongoing and will continue to evolve as AI and multi-sided platforms shape the business landscape. Leaders must be prepared to adapt and innovate in response to these changes, or risk being left behind.
Frequently Asked Questions
- What is the main point of this article?
- The main point is that the boundaries of the firm are changing due to AI and multi-sided platforms, and leaders must adapt to these changes.
- What are the implications of AI on the firm’s boundaries?
- AI brings all human knowledge to every employee, customer, and competitor, making the CEO no longer the person with the most wisdom or knowledge.
- What is the impact of AI on employment?
- If many firms decide to move some of their existing positions "outside the company" to AI, we will see a major drop in overall employment.
Innovation and Technology
An Example of Dignity

Understanding Dignity: A Call to Recognition and Validation
Introduction
Dignity is often considered a complex and multifaceted concept, encompassing both self-esteem and esteem from others. In this article, we will explore the importance of dignity in the age of artificial intelligence, and how it can be maintained and promoted in individuals and communities.
Philosophical Perspectives on Dignity
Renowned philosopher Immanuel Kant defined dignity as the most fundamental and absolute value, tied to the concept of autonomy, or our capacity for free will and self-determination. This perspective emphasizes the inherent worth of every individual, regardless of their achievements or virtues.
The Power of Dignity
Donna Hicks, a conflict-resolution expert and professor, described dignity as "the glue that holds all of our relationships together." She highlights the mutual need for recognition, to be seen, heard, and treated fairly, and emphasizes the importance of feeling safe in the world, understood, and respected.
Racial and Gender Dynamics
Research has shown that African Americans often report higher levels of self-esteem compared to White Americans, likely due to strong racial identity and coping mechanisms developed in response to societal challenges related to race. However, racial discrimination in the workplace can have significant negative impacts on an individual’s self-esteem and overall well-being.
Imposter Syndrome and the Quest for Self-Worth
The phenomenon of Imposter Syndrome, where individuals doubt their abilities and accomplishments, is becoming increasingly prevalent in today’s fast-paced and hyperconnected world. This can lead to a vicious cycle of doubt and insecurity, impacting not only personal confidence but also workplace success.
A Call to Action
As educators, we can play a crucial role in promoting dignity by recognizing, validating, and honoring the value of each individual. By doing so, we can help individuals develop a stronger sense of self-worth and build more positive and empowering relationships.
Conclusion
In conclusion, dignity is a multifaceted concept that encompasses both self-esteem and esteem from others. By understanding the philosophical and psychological perspectives on dignity, we can work towards promoting a culture of dignity and respect, where individuals feel valued, heard, and empowered to reach their full potential.
Frequently Asked Questions
- What is dignity?
Dignity is a complex concept that includes both self-esteem and esteem from others. - How can we promote dignity?
By recognizing, validating, and honoring the value of each individual, we can help build a culture of dignity and respect. - What are some common challenges to dignity?
Racial and gender discrimination, as well as Imposter Syndrome, can undermine an individual’s sense of dignity and self-worth. - How can educators promote dignity?
By focusing on building positive relationships, recognizing individual strengths and accomplishments, and providing a supportive and inclusive learning environment.
Innovation and Technology
Beyond the Office: How AI is Enabling Remote Work, Flexible Schedules, and Better Work-Life Balance

Are you tired of being tied to a traditional 9-to-5 office job, feeling stuck in a routine that doesn’t allow you to pursue your passions or spend quality time with loved ones? The good news is that innovations in workforce productivity are paving the way for a more flexible and fulfilling work experience – thanks to the power of artificial intelligence (AI).
The Rise of Remote Work
In recent years, remote work has become increasingly popular, with more companies embracing the idea of allowing employees to work from anywhere, at any time. And AI is playing a crucial role in making this possible. With the help of AI-powered tools and platforms, remote workers can stay connected with colleagues and clients, collaborate on projects, and get work done efficiently, all from the comfort of their own homes – or on the go.
Flexible Schedules and Work-Life Balance
AI is also enabling the creation of flexible schedules, allowing employees to balance their work and personal life more effectively. With the ability to work remotely, individuals can choose when and where they work, allowing them to attend to personal matters, such as family obligations or personal appointments, without having to take time off from work. This flexibility can lead to increased job satisfaction, better work-life balance, and reduced stress levels.
AI-Driven Tools and Platforms
So, what are some of the AI-driven tools and platforms that are making remote work and flexible scheduling possible? Here are a few examples:
- Virtual Meeting Platforms: AI-powered virtual meeting platforms, such as Zoom or Google Meet, enable remote teams to hold virtual meetings, collaborate on projects, and stay connected.
- Project Management Tools: AI-powered project management tools, such as Trello or Asana, help teams stay organized, prioritize tasks, and track progress.
- Communication Platforms: AI-powered communication platforms, such as Slack or Microsoft Teams, facilitate team communication, collaboration, and knowledge sharing.
- Time Tracking and Scheduling Tools: AI-powered time tracking and scheduling tools, such as Toggl or Calendly, help employees manage their time, set schedules, and track productivity.
Benefits of AI-Driven Remote Work
So, what are the benefits of AI-driven remote work? Here are a few:
- Increased Productivity: AI-powered tools and platforms enable remote workers to stay focused, organized, and productive, leading to increased job satisfaction and better results.
- Improved Work-Life Balance: AI-driven flexible schedules and remote work options enable employees to balance their work and personal life more effectively, leading to reduced stress and improved overall well-being.
- Access to Global Talent: AI-driven remote work enables companies to access a global pool of talent, rather than being limited to a specific geographic location.
- Cost Savings: AI-driven remote work can reduce overhead costs, such as office space and utilities, for companies.
Conclusion
In conclusion, AI is revolutionizing the way we work, enabling remote work, flexible schedules, and better work-life balance. With AI-driven tools and platforms, employees can stay connected, collaborate, and be productive from anywhere, at any time. As the world becomes increasingly global and connected, AI-driven remote work is paving the way for a more flexible, fulfilling, and productive work experience.
FAQs
- Q: What are some of the benefits of AI-driven remote work?
A: Increased productivity, improved work-life balance, access to global talent, and cost savings. - Q: What are some examples of AI-driven tools and platforms for remote work?
A: Virtual meeting platforms, project management tools, communication platforms, and time tracking and scheduling tools. - Q: How can AI-driven remote work improve my work-life balance?
A: By allowing you to work remotely, you can choose when and where you work, attend to personal matters, and reduce stress levels. - Q: Can AI-driven remote work really increase productivity?
A: Yes, AI-powered tools and platforms can help you stay focused, organized, and productive, leading to increased job satisfaction and better results.
Innovation and Technology
Taco Bell’s Byte-Sized Approach to Virtual Restaurant Leadership

How Is Taco Bell Using Agentic AI?
YUM Brands, the parent company of Taco Bell and operator of 60,000 restaurants worldwide, has unveiled an AI-powered restaurant manager with the aim of bringing agentic AI capabilities to the fast food industry.
Virtual Management
Taco Bell’s vision for Bytes illustrates the progression of AI from very trivial, routine tasks to those involving thinking, planning, and decision-making. This mirrors a trend we’re seeing across all industries, as business leaders look for use cases beyond automating very routine tasks like processing customer orders, or customer assistance chats.
The aim isn’t to replace managers—the types of decisions that AI agents can make about managing teams and human behavior will still require human oversight. Instead, it’s about creating virtual management assistants to step in and offer advice and guidance when it’s needed or when there are tasks that it can clearly do better than a human.
Faster Food?
Competition to leverage technology first is always fierce in fast food, and there are missteps. McDonald’s scrapped a pilot project involving AI drive-through agents last summer because it wasn’t great at getting orders right. This is just one of many AI use cases at the Golden Arches. One of the most recently announced involves a collaboration with Google Cloud to deliver predictive maintenance for restaurant machinery. Heavily invested in AI, it’s highly likely it will soon find other opportunities to put agents to work.
The Future of Fast Food
Robot chefs, AI-driven personalized menus, and voice-ordering systems are all set to revolutionize the industry in the coming years. It isn’t difficult to see agentic management platforms serving as the intelligence backbone for this infrastructure.
Conclusion
YUM Brands’ move marks the next step in the evolution of AI in the fast food industry. With the potential to automate tasks, provide insights, and streamline operations, agentic AI could be the key to unlocking efficiency and productivity gains. As the industry continues to evolve, it will be exciting to see how companies like YUM Brands and McDonald’s choose to leverage this technology to stay ahead of the curve.
FAQs
- What is YUM Brands?
YUM Brands is the parent company of Taco Bell and operator of 60,000 restaurants worldwide. - What is agentic AI?
Agentic AI refers to the next generation of AI applications that can perform complex, multi-step tasks with minimal human intervention. - How does YUM Brands plan to use agentic AI?
YUM Brands plans to use agentic AI to automate tasks, provide insights, and streamline operations in its restaurants. - Will agentic AI replace human management jobs?
No, YUM Brands believes that agentic AI will augment human workers, allowing them to focus on more valuable tasks.
-
Career Advice3 months ago
Interview with Dr. Kristy K. Taylor, WORxK Global News Magazine Founder
-
Diversity and Inclusion (DEIA)3 months ago
Sarah Herrlinger Talks AirPods Pro Hearing Aid
-
Career Advice3 months ago
NetWork Your Way to Success: Top Tips for Maximizing Your Professional Network
-
Diversity and Inclusion (DEIA)3 months ago
The Power of Belonging: Why Feeling Accepted Matters in the Workplace
-
Changemaker Interviews2 months ago
Unlocking Human Potential: Kim Groshek’s Journey to Transforming Leadership and Stress Resilience
-
Global Trends and Politics3 months ago
Health-care stocks fall after Warren PBM bill, Brian Thompson shooting
-
Global Trends and Politics3 months ago
Unionization Goes Mainstream: How the Changing Workforce is Driving Demand for Collective Bargaining
-
Training and Development3 months ago
Level Up: How Upskilling Can Help You Stay Ahead of the Curve in a Rapidly Changing Industry