Reason 1: Capital Substitution for Labor I am currently analyzing the economics of automating call centers with and without generative AI. I have calculated that for...
Innovations in Workforce Productivity In today’s fast-paced business environment, companies are constantly seeking ways to improve efficiency, reduce costs, and increase productivity. One of the most...
Search Engine Evolution In the age of Google and now ChatGPT, we take quality search for granted. We’re used to having information at our fingertips, but...
With the rise of hybrid and remote work, it’s become increasingly important for teams to have the right tools to stay productive and efficient. In this...
Creatio: Customizable no-code solutions for powerful CRM and workflow automation processes. Katherine Kostereva has emerged as a force to be reckoned with in the competitive world...
Innovation Without an Innovation Strategy is Frustrating Despite massive investments of management time and money, innovation remains a frustrating pursuit in many companies. Innovation initiatives frequently...
The Power of Stretch Goals Recently, my fellow HBR blogger Daniel Markovitz suggested that stretch goals can be demotivating, and should be replaced by confidence-building “quick...
Integrating AI in Search As new and more powerful models like ChatGPT o1 come out, we’re seeing that one of the fundamental use cases is replacing...
The Two Innovation Challenges The Need for Innovation In today’s fast-paced and rapidly changing world, innovation is no longer a luxury, but a necessity. The pace...
As the world becomes increasingly digital, companies that fail to adapt to this new reality risk being left behind. Digital transformation is no longer a luxury,...
