Introduction to the Future of Work I keep hearing statements such as: AI is going to affect everyone’s job, and AI will be doing what most...
Best Buy Co. faced a daunting challenge that would sound familiar to many large corporations: multiple different software applications were needed to run its contact centers,...
AI-Powered Business Intelligence: Enhancing Accuracy and Unlocking Predictive Capability Artificial intelligence (AI) is rapidly reshaping business intelligence (BI), transforming how companies gather, analyze, and interpret data...
Houghton Mifflin Harcourt’s AI-Powered Turn and Talk Summarization Feature Introduction A few weeks ago, Houghton Mifflin Harcourt introduced an AI-powered "Turn and Talk Summarization" feature. This...
