Innovation and Technology
Why Listening to Employees with Diverse Perspectives Leads to Better Outcomes

Effective organizations know that innovation and performance don’t happen in a vacuum—they rely on the insights and experiences of their people. Employees, especially those in frontline roles, possess critical knowledge about day-to-day operations. But unless their voices are heard, that insight goes untapped.
Inclusion in communication is not just about good culture—it’s about business impact. Particularly, hearing from individuals across different social identities (such as gender, race, or cultural background) has been shown to enhance performance, creativity, and problem-solving.
Why Employee Voice Matters
Employees See What Leaders May Miss
Employees are closest to the workflows, customer concerns, and inefficiencies that affect an organization’s success. When they’re encouraged to speak up, organizations can identify small changes that create major improvements.
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A delivery driver might suggest a more efficient route.
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A customer service rep might highlight recurring complaints that point to a product flaw.
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A warehouse worker might propose a safer method for lifting heavy items.
These seemingly small suggestions can be game changers when taken seriously.
Silence Can Be Costly
When employees feel their input isn’t valued—or worse, that they’ll face backlash for speaking up—they may stay silent. This “employee silence” culture can lead to:
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Poor service quality
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Safety hazards
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Low morale
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High turnover
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Missed opportunities for innovation
The Power of Diverse Perspectives
Why Representation in Voice Matters
Listening to employees from different social categories introduces new ways of thinking. People with varying lived experiences tend to approach challenges with different lenses, helping teams consider angles they may not have thought of otherwise.
A particularly striking example comes from a study on military teams. Researchers found that these teams performed better on complex tasks when they incorporated feedback from the lone woman team member. When her ideas were ignored—or when no women were present—performance declined.
Diversity Drives Innovation
Teams that draw from multiple perspectives are more likely to:
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Avoid groupthink
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Identify blind spots
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Generate creative solutions
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Anticipate risks or needs of diverse clients or customers
This is especially important for organizations serving broad populations or developing products for global audiences.
How Employers Can Encourage Employee Voice
Create a Culture of Psychological Safety
Psychological safety means employees feel secure enough to take interpersonal risks—like disagreeing with a manager or pointing out a problem. Leaders can foster this by:
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Listening without interrupting
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Responding with curiosity, not defensiveness
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Recognizing input publicly
Set Up Channels for Feedback
Not everyone is comfortable speaking up in a meeting. Employers should provide multiple ways for employees to share ideas:
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Anonymous suggestion boxes (digital or physical)
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Regular surveys with open comment sections
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One-on-one meetings
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Employee-led councils or affinity groups
Act on What You Hear
One of the fastest ways to discourage feedback is to ignore it. Even if an idea isn’t implemented, it’s essential to acknowledge the contribution and explain next steps. Over time, this builds trust and encourages others to contribute.
Be Proactive About Inclusion
Representation on its own isn’t enough. Leaders must actively seek out perspectives from employees who may not always feel invited to the table. This includes:
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Asking quieter team members directly for their thoughts
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Rotating meeting facilitators to give different voices a platform
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Reviewing participation patterns to see who gets heard—and who doesn’t
Conclusion
When organizations listen to employees—especially those with diverse perspectives—they gain more than feedback. They gain foresight, adaptability, and innovation. It’s not about checking a box or following a trend; it’s about building stronger, more effective teams that reflect the real world and respond better to its challenges. The smartest leaders don’t just lead—they listen.
FAQs
Why is employee feedback important?
Employee feedback provides insights into daily operations, helps identify problems early, and contributes to continuous improvement. It also boosts morale and engagement.
How does diversity improve team performance?
Diverse teams bring varied perspectives that can lead to better decision-making, creativity, and risk assessment. Research shows that diverse input improves outcomes, especially on complex tasks.
What is psychological safety in the workplace?
Psychological safety is a climate where people feel safe to speak up with ideas, questions, or concerns without fear of punishment or humiliation.
How can I encourage quieter employees to share their ideas?
Use one-on-one check-ins, anonymous tools, or smaller group discussions to create comfortable spaces. Ask open-ended questions and validate contributions.
What if employee suggestions can’t be implemented?
Even when ideas aren’t acted upon, acknowledge the effort, provide context, and invite continued input. The goal is to build a feedback loop based on respect and transparency.
Innovation and Technology
Building a Culture That Supports Mental Health

Introduction to Mental Health in the Workplace
Employers and managers are increasingly focused on the mental health needs of their workers, and for good reason. In the last decade in the U.S., there has been a consistent increase in anxiety and depression, especially among young adults.
The Rise of Anxiety and Depression
According to a survey conducted by KFF/CNN in 2022, half of American adults under the age of 30 and one-third of adults overall reported that they often or always felt anxious in the last year. A 2023 Gallup poll found that one-quarter of American adults under 30 indicated that they currently have depression, a significant rise from the 13% reported in 2017.
Impact on the Workforce
In a Business Group on Health survey of 152 large employers in the United States, 77% indicated an increase in mental health issues among their workforce during 2023. This trend highlights the growing need for employers to prioritize the mental health and well-being of their employees.
Understanding the Statistics
The statistics are clear: mental health issues are on the rise, particularly among young adults. The increase in anxiety and depression among this demographic is alarming and warrants attention from employers, policymakers, and individuals alike. By understanding the scope of the issue, we can begin to develop effective strategies to address it.
Conclusion
The growing concern about mental health in the workplace is a pressing issue that requires immediate attention. Employers, managers, and individuals must work together to create a supportive environment that prioritizes mental health and well-being. By doing so, we can mitigate the adverse effects of anxiety and depression and promote a healthier, more productive workforce.
FAQs
What is the current state of mental health in the U.S. workforce?
The current state of mental health in the U.S. workforce is concerning, with increasing rates of anxiety and depression, especially among young adults.
What percentage of American adults under 30 reported feeling anxious in the last year?
According to a KFF/CNN survey, half of American adults under 30 reported feeling anxious in the last year.
What is the reported increase in mental health issues among the workforce in 2023?
A Business Group on Health survey found that 77% of large employers reported an increase in mental health issues among their workforce in 2023.
Innovation and Technology
Overcoming Overthinking

Introduction to Overthinking
Overthinking is a common phenomenon that can affect anyone, regardless of their background or circumstances. It involves excessive thinking about a particular situation, problem, or issue, which can lead to anxiety, stress, and decreased productivity. There are several types of overthinking, and understanding them is essential to overcoming them.
Types of Overthinking
There are three primary types of overthinking: ruminative thinking, catastrophic thinking, and analytical thinking. Each type has distinct characteristics and effects on an individual’s mental and emotional well-being.
Ruminative Thinking
Ruminative thinking involves dwelling on past events or experiences, replaying them in your mind, and rehashing what could have been done differently. This type of thinking can lead to feelings of regret, guilt, and self-blame. Ruminative thinking can be overwhelming and make it challenging to focus on the present moment.
Examples of Ruminative Thinking
Examples of ruminative thinking include:
- Replaying a conversation in your head and thinking about what you should have said
- Dwelling on past mistakes and wondering what could have been done differently
- Reliving memories of past traumas or painful experiences
Catastrophic Thinking
Catastrophic thinking involves imagining the worst-case scenario in any given situation. This type of thinking can lead to anxiety, fear, and a sense of hopelessness. Catastrophic thinking can be debilitating and make it challenging to make decisions or take action.
Examples of Catastrophic Thinking
Examples of catastrophic thinking include:
- Assuming the worst possible outcome in any situation
- Imagining that a minor setback will lead to a major disaster
- Believing that a problem is insurmountable and cannot be solved
Analytical Thinking
Analytical thinking involves overanalyzing information, weighing pros and cons, and considering multiple perspectives. While analytical thinking can be beneficial in certain situations, excessive analysis can lead to indecision, procrastination, and anxiety.
Examples of Analytical Thinking
Examples of analytical thinking include:
- Spending excessive time researching and weighing options
- Considering multiple scenarios and outcomes
- Overthinking the potential consequences of a decision
Overcoming Overthinking
Overcoming overthinking requires self-awareness, strategies, and practice. Here are some tips to help you overcome the different types of overthinking:
Strategies for Overcoming Ruminative Thinking
- Practice mindfulness and focus on the present moment
- Engage in physical activity or exercise to distract yourself from negative thoughts
- Challenge negative thoughts by reframing them in a positive or realistic light
Strategies for Overcoming Catastrophic Thinking
- Challenge negative thoughts by asking yourself if they are based in reality
- Practice relaxation techniques, such as deep breathing or meditation, to calm your mind
- Focus on the present moment and what you can control
Strategies for Overcoming Analytical Thinking
- Set a time limit for decision-making and analysis
- Practice trusting your instincts and making decisions based on your values and goals
- Seek input from others to gain new perspectives and insights
Conclusion
Overthinking can be a significant obstacle to mental and emotional well-being. By understanding the different types of overthinking and implementing strategies to overcome them, you can reduce stress, anxiety, and indecision. Remember that overcoming overthinking takes time and practice, so be patient and compassionate with yourself as you work to develop new thought patterns and habits.
FAQs
Q: What is the difference between overthinking and critical thinking?
A: Overthinking involves excessive thinking that can lead to anxiety and indecision, while critical thinking involves analyzing information to make informed decisions.
Q: How can I stop overthinking at night?
A: Practice relaxation techniques, such as deep breathing or meditation, and avoid screens before bedtime to help calm your mind.
Q: Can overthinking be a sign of a mental health condition?
A: Yes, overthinking can be a symptom of anxiety, depression, or other mental health conditions. If you are concerned about your mental health, consult a mental health professional for guidance and support.
Innovation and Technology
Phone Addiction Test

Introduction to the Experiment
During a recent executive program, we conducted a micro-experiment. Participants opted to surrender their mobile phones for one evening and get them back the next morning.
Reflection and Observations
Participants were asked to reflect on their thoughts, emotions, and behaviors during the experiment. The next morning was full of discussion: Some had noticed themselves reaching for their phones mindlessly, coupled with jolts of “panic” when finding it missing; some felt irritable or frustrated about not being able to look things up on demand; some were nervous to wander the city’s streets without their GPS; while others rationalized the reasons they urgently needed their phone or felt extreme fear of missing out.
Outcomes and Insights
At the same time, many felt liberated, noticing more around them and enjoying the freedom of not accessing work emails in the evening. Almost all learned something about themselves.
Conclusion
The experiment provided valuable insights into the participants’ relationship with their mobile phones. It highlighted the emotional attachment people have with their devices and how they can impact daily life. By surrendering their phones, participants were able to identify their mindless habits, experience a range of emotions, and appreciate the freedom that comes with being disconnected. The experiment served as a catalyst for self-reflection, allowing participants to gain a deeper understanding of themselves and their dependence on technology.
FAQs
What was the purpose of the experiment?
The purpose of the experiment was to help participants reflect on their thoughts, emotions, and behaviors in relation to their mobile phone use.
What did participants have to do during the experiment?
Participants had to surrender their mobile phones for one evening and return them the next morning.
What were some common reactions during the experiment?
Common reactions included feeling irritable, frustrated, nervous, or experiencing a fear of missing out. However, many participants also felt liberated and enjoyed the freedom from constant connectivity.
What was the outcome of the experiment?
The experiment helped participants learn something about themselves and their relationship with their mobile phones, promoting self-reflection and a deeper understanding of their dependence on technology.
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