Air India CEO says carrier embracing ‘new normal’ after deadly crash

Air India has adopted a “new normal” with a heightened focus on safety following the tragic crash of one of its planes in June, which resulted in the loss of 241 lives. The incident, which occurred on June 12, is considered the deadliest aviation disaster in a decade. The Air India Flight 171, a Boeing 787-8 Dreamliner, crashed seconds after takeoff from Ahmedabad in western India, bound for London, also claiming the lives of 19 people on the ground.

The preliminary report released in July revealed confusion in the cockpit when fuel cutoff switches were flipped off. The cockpit voice recording captured a conversation between the pilots, with one asking why the fuel was cut off and the other responding that they did not. Air India CEO Campbell Wilson stated that the investigation is ongoing, and the company’s primary focus has been to support the families and staff affected by the tragedy.

Safety Investigation and Modernization Efforts

Wilson emphasized that Air India is working closely with the regulator to ensure that any learnings from the investigation are implemented. Although the preliminary report indicates no issues with the aircraft, engines, or airline operations, the company has taken a significant safety pause to review its practices and procedures. This pause aims to ensure that all staff are fully embedded in a new normal of heightened safety focus.

Air India was in the midst of a massive modernization effort at the time of the crash, aiming to better compete with other carriers and gain new customers in India’s rapidly growing aviation market. The modernization began after Tata Group privatized the 93-year-old carrier from the government three years ago. The revamp continues, with new cabins and better technology being introduced, according to Wilson.

Future Plans and Investments

The carrier has placed orders for approximately 570 aircraft, demonstrating its commitment to expansion and improvement. Wilson, who has previously served as CEO of Scoot, Singapore Airlines’ low-cost carrier, highlighted that privatization has enabled Air India to adopt more normal private sector practices, make long-term decisions, and invest in its growth. With a focus on safety, modernization, and customer experience, Air India is poised to navigate the challenges and opportunities in the Indian aviation market.

As the investigation into the crash continues, Air India remains dedicated to supporting the affected families and staff while prioritizing safety and modernization efforts. The company’s commitment to learning from the tragedy and implementing changes will be crucial in restoring trust and confidence in the airline.